Delivery and returns

Preparation and shipping of your order

We aim to prepare and ship your package within 48 hours of ordering, excluding December, Saturdays, Sundays, and public holidays. However, during peak periods, order preparation may take up to 48 to 72 hours.

Notification and tracking of your package

As soon as your package is shipped, you will receive an email notification containing your order's tracking number. This will allow you to track your package's progress and be kept informed of its delivery.

Delivery

On our online store, we offer two delivery options: Standard delivery and Express delivery.

  • Standard delivery costs €4.95 and allows you to receive your order within 2 to 4 business days. If your order exceeds €60, you can enjoy free Standard delivery.
  • Express delivery costs €6.95 and allows you to receive your order within 1 to 2 working days.

We work with Amazon Logistics to ensure the delivery of your packages, so you can be sure your order will be in good hands.

Returns

Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be returned in the condition you received it. It must also be in its original packaging.

Certain types of goods are not permitted for return. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items not permitted for return:

  • Gift cards
  • Downloadable software
  • Certain health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted:

  • Books showing obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
  • Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
  • Any item returned more than 30 days after delivery

Return procedure

If you wish to return an item, you must contact us using the contact form on our website or by sending an email to bonjour@pierrot.store to inform us. Please provide us with the following information:

  • Your first and last name
  • Your email address
  • The order number
  • The item(s) you wish to return
  • The reason for return

Once we receive your return request, we will email you return instructions and a prepaid return label that will allow you to return your items to us free of charge. You must return the items in their original condition and in their original packaging.

Once we receive the returned items, we will refund the amount paid for the returned items. We will refund the amount to the same payment method used to place the order.

We will do our best to process your return as quickly as possible. Typically, it can take up to 7 days from the date we receive your return. If you have any questions about our return policy or need assistance returning an item, please feel free to contact us using our contact form or by emailing bonjour@pierrot.store .

Delayed or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before you receive a refund. If you’ve done all of this and you still have not received your refund yet, contact us at bonjour@pierrot.store .

Items on sale or on promotion:

Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at bonjour@pierrot.store .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.

Depending on where you live, the time it may take for you to receive your exchanged product may vary.