Delivery and Returns

Preparation and Shipping of Your Order

We are committed to preparing and shipping your package within 48 hours of the order, except during the months of December, on Saturdays, Sundays, and public holidays. However, during peak periods, the preparation of the order may take up to 48 to 72 hours.

Notification and Tracking of Your Package

As soon as your package is shipped, you will receive a notification by email containing the tracking number for your order. You will be able to track the progress of your package and stay informed about the delivery process.

Delivery

On our online store, we offer you two delivery options: Standard delivery and Express delivery.

  • Standard delivery is at the indicated rate and allows you to receive your order within 2 to 4 business days. If your order exceeds 50€, you benefit from Standard delivery for free.

 

Returns

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be sent back in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not allowed. Thus, perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:

  • Gift cards
  • Downloadable software
  • Some health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted:

  • Books showing obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery

Return Procedure

If you wish to return an item, you must contact us using the contact form on our site or by sending an email to bonjour@pierrot.store to inform us. Please provide us with the following information:

  • Your first and last name
  • Your email address
  • The order number
  • The item(s) you wish to return
  • The reason for the return

Once we have received your return request, we will send you return instructions by email, along with a prepaid return label that will allow you to return your items to us for free. You must return the items in their original condition in their original packaging. 

Once we have received the returned items, we will process the refund for the amount paid for the returned items. We will refund the amount using the same payment method that was used to place the order.

We will do our best to process your return as quickly as possible. Generally, this can take up to 7 days from the receipt of the package. If you have any questions about our return policy or need assistance returning an item, please feel free to contact us via our contact form or by sending an email to bonjour@pierrot.store.

 

Delayed or Missing Refunds

If you have not yet received a refund, first check your bank account. Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank. The posting of a refund is often preceded by a processing delay. If you have done all of this and still have not received your refund, please contact us at: bonjour@pierrot.store.

Sale or promotional items:

Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to exchange yours for the same item, please email us at bonjour@pierrot.store.

Gifts

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order shipped to themselves to give to you later, we will send the refund to them and they will know that you have returned their gift.

Depending on where you live, the time it takes to receive your exchanged product may vary.